Skip to Content
 

GE Fanuc Intelligent Platforms Condor Gold

  1. What is my username and password on the new site?
  2. My user name and password is not working on the new site.  How do I retrieve this information?
  3. I do not have a Condor Gold account.  How do I apply for access on the new site?
  4. I'm getting an error denying me access to a download on the new site.  What's going on?
  5. How do I change my password, e-mail preferences or contact information?
  6. How do I find the downloads I'm looking for?
  7. What if I don't know my part number?
  8. How can I file a support request online?
  9. How can I file an RMA request online?
  10. Where can I find Manuals, Knowledge Base Articles, Datasheets, Cabling information, Example Code, etc?
  11. I just want to get someone on the phone! Who can I call to help me?

 

 

1. What is my username and password on the new site?
Your username and password on the new site is the same as your Condor Gold account. If you have forgotten your password, you may retrieve your password here.

2. My user name and password is not working on the new site.  How do I retrieve this information?
Click here to retrieve your password. If you are still having trouble, please contact GE Fanuc Intelligent Platforms directly at 805.965.8000 x 4 or email us at : avionics-support@gefanuc.com.

3. I do not have a Condor Gold account.  How do I apply for access on the new site?
Click here to register on the new site. Registration allows you access to manuals, software, collateral and more.

4. I'm getting an error denying me access to a download on the new site.  What's going on?
Certain downloads will require verification of your status as a customer. To request access, please contact our sales team at 805-965-8000 x3 or send a brief note to avionics-sales@gefanuc.com.

5. How do I change my password, e-mail preferences or contact information?
You may change your password and update other account details here: http://www.gefanucembedded.com/account/login/

6. How do I find the downloads I'm looking for?
We have set up a step-by-step guide to help you find what you are looking for. You may see the guide here.

7. What if I don't know my part number?
If you do not know your part number, please contact GE Fanuc Intelligent Platforms directly at 805.965.8000 x 4 or email us at : avionics-support@gefanuc.com.

8. How can I file a support request online?

  1. Visit http://www.gefanucembedded.com/support/
  2. Enter your product number in the "Customer Support" form.
  3. Click the "Technical Support Request" link.

9. How can I file an RMA request online?

  1. Visit http://www.gefanucembedded.com/support/
  2. Enter your product number in the "Customer Support" form.
  3. Click the "RMA Request" link.

10. Where can I find Manuals, Knowledge Base Articles, Datasheets, Cabling information, Example Code, etc?

All documents and software relating to your product can be found on the product page on www.gefanucembedded.com. To find the information you need, please follow this guide.

11. I just want to get someone on the phone! Who can I call to help me?
Please contact GE Fanuc Intelligent Platforms directly at 805.965.8000 x 4 or email us at : avionics-support@gefanuc.com.